Refunds are available for all full-priced items, excluding earrings. Items must be post stamped within 14 days of receiving your order and any received thereafter may be denied.
Items must be returned in their original condition including tags, shoe boxes and sanitary labels. Once SABO LUXE has received your returned package, all returned items will be inspected before a refund is issued. SABO LUXE reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by SABO LUXE will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
Please note that the international shipping costs that SABO LUXE provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by SABO LUXE. For further information, please contact our customer care team at info[at]saboluxe.com.au
If you are returning your items from the US or New Zealand, we recommend using the return shipping method below.
Omni Parcel Returns first deliver parcels to a facility in CA (US returns) and AK (NZ returns) and parcels are then transferred to our return shipping address in Australia. Please note, by using this shipping method parcels can take up to two months to be recieved at Sabo Luxe.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by SABO LUXE. You will be informed via the email address that is listed on your SABO LUXE account once this transaction has been processed. Refunds will be issued to the credit card, PayPal or AfterPay account that the payment had originally come from.
If this will be an issue for any reason, please be aware that you must contact our customer care team at info[at]saboluxe.com.au prior to returning any items to SABO LUXE in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and SABO LUXE will not be held accountable.
A Returns Sheet is provided with each order containing instructions that must be followed in order to receive a refund. You may also DOWNLOAD A COPY OF THE RETURNS SHEET.
All orders should be returned to the address below. If you require a street address, please email firstname.lastname@example.org with this request. Please note that the goods are your responsibility until they are returned to SABO LUXE. SABO LUXE will not issue a refund on item/s that are not received or are lost in transit.
Online purchases can NOT be returned to our Westfield Chermside Store.
SABO LUXE Returns
PO BOX 1072
ARCHERFIELD, QLD 4108
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at info[at]saboluxe.com.au and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.
If you require a replacement size, colour or alternative item/s, you are required to place a new order.
Final Sale Items
All Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.
We do not accept returns on earrings for sanitary reasons.